Frequently asked questions
Registration
Simply register via clicking the ‘Log In’ button on this website and then selecting ‘Create Your Account’. You’ll need to input your details and then enter your policy number/access code to complete registration. Once you have created the account, you will receive an email to activate your account and complete the registration process. Please carefully follow the steps in the email received. If you don’t receive the activation email, please review your spam/junk email folder. Once fully registered you will be able to access all 4 services through the portal.
If you have access to the service via an individual policy protection number, you will use your policy number found your Policy Schedule.
If you are a member of your employers Group Protection Scheme, your employer/HR representative will be able to provide you with the correct access code.
If you have access to the service through a family member’s insurance, then ask your family member for the policy number or access code.
Yes, once you register yourself you can add your children’s details under your profile so you can request services on their behalf. The portal only permits children under the age of 18 to be added.
If your spouse or partner wants to access services for themselves, they must register using their own unique email address. Their access code will be either your policy number or access code provided.
If you have problems registering, please verify the following:
- You input a valid policy number or access code. If you have problems identifying those, refer to the section “How do I find my policy number / access code”
- The email address you are using to register doesn’t already have an account within the portal
- The password you are creating meets the following requirements
- Contains upper and lowercase letters
- Contains one number
- Contains one special character
- Is at least 8 characters long
If after checking the above, you still have problems registering, please get in touch with support@email.care.aviva.ie